fb88's Responsible Gaming Guidelines
Betting and casino games are for entertainment — they should never become a source of financial stress. fb88 believes every player can play responsibly by understanding their own limits.
Your safety is fb88's priority. Stay safe, stay informed.
fb88 is an entertainment platform — offering a range of games from cricket betting to slots and live casino. However, managing any betting or gaming activity responsibly is in every player's own interest. When gaming crosses the line from fun into addiction, it can have a serious impact on personal and family life.
Under fb88's Terms and Conditions, this platform is only for adults aged 21 or above. Minors opening or using an account is strictly prohibited. We encourage every player to set their own limits on time and money spent.
Betting is not a way to earn money — it is entertainment. Chasing a loss by placing increasingly larger bets, betting with borrowed money, or hiding money from family to gamble — these behaviours are signs of problem gambling. fb88 provides a number of practical tools and support to address these situations.
Our Privacy Policy explains in detail how your personal information is kept secure and how it is used in any account-related requests.
Take Control of Your Own Safety
fb88 provides these tools to give every player full control over their own account.
Set a Deposit Limit
Decide in advance how much you will deposit per day, week, or month. Once a limit is set, it may take up to 24 hours to come into effect. Increasing a limit takes the same amount of time — reducing one takes effect immediately.
Session Time Limit
Set how long you will play in one sitting. The session will end automatically after the set time. Taking regular breaks helps maintain a healthy balance.
Temporary Account Closure
If you feel you need a break, you can temporarily close your account for anywhere from 24 hours to a few weeks. During this time, no bets can be placed and no deposits can be made.
Self-Exclusion
If you need a longer break, you can use fb88's self-exclusion feature to permanently deactivate your account for a period of 6 months to 5 years. Once this decision is in effect, it cannot easily be reversed.
Loss Limit
A feature that automatically stops gameplay once losses reach a set amount. Set this limit before you go beyond what you can afford.
Support Contact
For any issue, contact fb88's 24/7 live chat or email — support is available in both Bengali and English. Your information is kept completely confidential.
Recognise the Warning Signs
If you notice these signs, they may indicate problem gambling. Being aware in time is the best step you can take.
Chasing Losses
Repeatedly placing bets after a loss to try to win back the money, each time increasing the bet amount.
Betting with Borrowed Money
Borrowing money from friends, family, or financial institutions to place bets and being unable to repay that debt.
Hiding It from Family
Keeping the amount of time or money spent on betting secret from loved ones.
Mood Changes
Feeling restless, irritable, or anxious when unable to play, and feeling temporary relief when playing.
Neglecting Daily Responsibilities
Setting aside work, studies, or family duties to focus on betting, and feeling no remorse for doing so.
Loss of Control
Being unable to stop even when you want to, repeatedly raising limits, and continuing to play telling yourself it is "the last time".
Check Yourself
Think through the questions below — they will help you understand your current situation.
- In the past month, have you spent more money on betting than your set budget?
- After a loss, have you placed another bet the next day to try to win that money back?
- Has betting caused any arguments or tension with your family?
- Have you lied about or kept your betting secret from anyone?
- Does betting feel more enjoyable than other activities?
- Do you feel restless or irritable when you cannot play?
Ways to Get Help
Do not face it alone — get the right support. The options below are available to you.
fb88 Live Chat and Email Support
fb88's support team is available seven days a week, twenty-four hours a day in Bengali and English. You can submit a request to set account limits, temporarily close your account, or self-exclude directly via live chat. Support email: [email protected]
Family and Close Ones
Acknowledge the problem and talk to a family member or trusted friend. Their support and presence is often the most powerful help available. Using fb88's tools alongside family support makes them even more effective.
Professional Counselling
Seeking help from a psychologist or addiction counsellor is one of the most effective steps you can take. Mental health service providers and hospitals in Bangladesh offer this type of counselling.
fb88's Commitment
Our About fb88 page covers this in detail — but our specific commitments on responsible gaming are noted here.
- Only allowing those aged 21 or above to open an account, and maintaining strict age verification measures.
- Keeping voluntary limit-setting tools readily accessible and free for all players.
- Not sending promotional messages to self-excluded players and not pressuring them to reopen their accounts.
- 24/7 Bengali-language support — so every player can get help in their own language.
- A policy of reaching out directly when possible signs of problem gambling appear in a player's behaviour.
- Ensuring the security of every transaction through SSL encryption and a secure payment gateway.
Common Questions
Answers to frequently asked questions about responsible gaming are below. For more questions, visit the fb88 FAQ page.